FREQUENTLY ASKED QUESTIONS
PROFILE RELATED QUERIES
What is ‘My Account’?
From my account, you can access all the information related to your order(s). It gives you complete control to do the following:
- Edit your personal information like Name, Address, etc.
- Change password
- Check your order history?
ORDER RELATED QUERIES
How do I know once my order is confirmed?
Once your payment is authorized and your order is completed, you will receive an email from Eternity by Sakshi confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
Do you take orders over the phone?
We do not take orders over the phone. The customer would have to place an order on www.eternitybysakshi.com by themselves.
What is the estimated delivery time?
The delivery time varies from cities to cities. Typically, it takes 4-5 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 5 to 6 days. Some cities in North East India & J&K etc. may take minimum 7 to a maximum of 10 days. Due to unforeseen reasons, there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.
How are orders placed on www.Eternitybysakshi.com, delivered to me?
Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
How to check the status of my order?
To check the status of your order, scroll down to the bottom most section. There you can find ‘TRACK ORDER’ you can enter the details like order id, AWB no . We will also email you when there is a status update to your order.
I placed an order twice.
In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
I had placed an order may I know when would I receive it.
The orders are shipped within 2-3 working days. We strive our best to ship your order asap. The delivery time is within 7-10 working days
PRODUCT RELATED QUERIES
Do all sarees come with blouse piece?
No, not all sarees come with blouse piece. Please scroll through description mentioned if it has a blouse piece or not.
What is the dimension of the saree?
Our sarees are 5.5 meters in length for sarees without blouse piece and 6.2 meters for sarees with blouse piece and the width is approximately 47- 49 inches.
Are the products shown on website accurate?
Products on our website are handmade and we try our best to be as precise as possible. However, there may be minor variations in the colour of the fabric due to individual screen resolution, dyes, prints or embroideries of the product. However, since these are mostly handloom hence there can be minor changes and irregularities and we believe imperfection adds to the charm of handloom
Can I get a saree customized in a particular combination or design?
Sorry but unfortunately, we do not customize a single saree according to particular combination as it is difficult to just make one saree, as the production cost goes higher. If the order is for a batch of 50 sarees or more.
How do I find a product on the website?
We have made an elaborate structure of categories and subcategories on the Home Page to help you find what you are looking for.
If you are unable to locate the item in the given filters, you can simply type the name in search bar and check the relevant results. You can reach us too for direct link.
How can I find out about the details about the product sizing, material and colour?
All the products listed on our website have detailed product descriptions. When you click on the product you like, you will be taken to the Product Page. On this page, you can find details such as Material, Colour and Washing Instructions mentioned in details.
SHIPPING RELATED QUERIES
Are there any shipping charges?
A shipping charge of Rs.150 will be applicable to all domestic orders below Rs 2000. The charges will be waived off for an order value of Rs.2000 or above.
For international orders the website will directly let you know the shipping charges once the shipping address is entered. It depends on weight and hence will be dynamically calculated at checkout.
Do you deliver all over India?
Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, or through India Post. This would be possible only for prepaid orders.
Do you ship internationally?
Yes, we do ship worldwide.
Who bears the custom charges?
Customers have to bear custom charges or any other additional charges
What do I do if my shipment has tampered?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at [email protected] mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you with no additional cost.
What happens in case my order is not delivered?
In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7-10 days from the date of raising a complaint with us.
REFUND AND EXCHANGE POLICY
What is your Return Policy?
Return accepted only if received wrong product. Products bought during sale can only be exchanged and are non-refundable.
What should I do in case of the manufacturing defect/damage product/wrong product?
If you have received a defective or wrong product, it will be eligible for replacement. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us. We may request you to send us a snapshot of the defect at [email protected] Or contact us on +91 8319198338.
When are Returns/Exchange not possible?
We don't take returns or exchanges but still in case of wrong product received or has some major weaving defect we take it into consideration and when the below-mentioned points are not fulfilled, returns or exchanges are not possible.
- 1. The return needs to be initiated within 3 days from the date of delivery
- 2. Item(s) of the order should not be used or damaged.
- 3. Tags of the items should be intact and not removed.
- 4. If the saree has been ordered with fall and edging.
- 5. If the product is customised on your request.
Online Payment: For Orders placed through Online Payment, refunds will be done through payment gateway to the account/card/wallet from which the original payment was made. The refunds will happen within 7-8 days of items being received at the warehouse. It typically takes 1-2 days for refunds to reflect into your account which is completely dependent on your bank.
COD Orders: Not accepted
Can I exchange a product for another product in exchange?
No, we don’t offer exchange.
Would you refund me the reverse shipping charges if I ship the returned product at my cost?
Absolutely yes if in case we agreed to take exchange/return in expectional cases! We will provide an additional refund as per receipt or max of INR.150/- in case you have shipped the returned product to us by yourself only if the product reached is wrong.
Do you have a cancellation/refund/exchange policy for international customers?
No, we don’t.
What is the Exchange policy?
We don’t have exchange policy
Do you exchange or take back the sarees having fall and edging done?
No, we strictly do not take back or exchange the sarees having fall and edging done to it.
What if my product is defective?
If the product sent to you is defective, we request you to inform us within 2 days of receiving the product. Since we do not have reverse shipping, you would have to ship the product back to us. We would refund you a maximum amount of 150 INR for reverse shipping. We would need a photo copy of the shipping receipt for the refund. Once we receive the defective product, we will ship you another product immediately or we can refund the amount you paid while placing order
Do you have discount for first time buyers?
No active coupon is valid as of now. Our team will keep all customers updated if any ongoing discounts are there.
Can I order through WhatsApp, Instagram or Facebook?
Unfortunately, we do not accept orders through them. Your order needs to be placed through the website only.