Shipping & Refund Policy

Thank you for shopping with us. At Eternity by Sakshi we understand how much you value your every purchase and are committed to make your shopping experience as delightful as possible. Please read the note below for further details. Update on COVID-19 situation

• We are shipping all over the world and recommend using Pincode checker available at Check Out Page to check serviceability to locations in India.
• For the location’s in India which are not serviceable we can ship the parcel through Indian Postal Services. For this you need to contact us on below mentioned email or whatsapp number.
• For international location - we currently have NO restrictions. We are trying our best to keep our shipping service. Please read all International Shipping points below.
• If for any reason, we are not able to ship- customers would have option to cancel the order and get 100% refund.
• For any queries / clarifications - please write to us at [email protected].
• NO COD
• NO CHANGE OF ADDRESS. Address that has been input while placing the order will only be accepted.
• NO same day deliveries.

Domestic (Within India):

• We use premium courier services like FedEx, EComm , Ekart, Xpressbees and Delhivery.
• Orders are dispatched within 48 working hours or as per the delivery date specified by you at the time of placing the order.
• Expect 2/3 days delay for items purchased during sale period.
• Most orders are delivered within 7 to 8 working days.
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
• GST is added on the listed prices except Octroi/customs, if applicable in your region will have to be borne by the customer.
• Our products will be packed in a secure tamper proof packaging. If you find the package to be tampered with, please do not accept delivery. If delivery has been accepted, it will be assumed that the parcel was received in a secure manner.
• Shipments will be delivered between Mondays through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays.

Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

International (Outside India) :

• We have variable shipping charges depending upon the location and the weight of the parcel.
• The shipping charges are shared by us through email after check out.
• We use DHL / FedEx
• Any custom taxes/charges has to be borne by the customer.
• We don’t have any Transit insurance.
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail within 2-3 hours of placing the order.
• If for any reason customer doesn't accept/claim the delivery , we will not be liable for any refund.
• Kindly bear with us for any unprecedented delays.

Email at [email protected] or Contact us at +91 8319198338

NO RETURNS/REFUND/EXCHANGE ON SALE ITEMS.

No Cancellations allowed once the order is placed.

Refunds:

• We do not offer refunds.
• Refunds only if the product received by you is a defective product (Please read the below exchange policy for more details).

Exchange POLICY -
NO EXCHANGES DURING COVID 19 due to safety reasons.