Exchange And Returns

Exchange And Returns 
Domestic Orders 
• We offer an exchange for all non-discounted items listed on our website.  

• Customers must raise a replacement/exchange request within 3 days of product delivery by dropping an email at admin@eternitybysakshi.com, our team shall get in touch with further details within 24-48 working hours. Once approved, our courier partners will pick up the product from your address in the next 2-4 working days of receiving the request and shall make one attempt to pick up the Product/s. If the item is not picked up at the first attempt, the return request shall be considered complete at our end.  

• In case your address is not eligible for pick up, you can ship the product back to us, details we will share via email.  

• The returned product should have the original packaging and tags in place must be unused and unwashed for hygiene reasons. Items failing the quality check will not be eligible for return/exchange.  

• Once passed through quality check customers can choose to purchase another product in exchange for the returned product or avail store credit to be used for a future purchase. This complete process takes approximately 7-9 working days. You will receive an email as soon as a replacement is shipped or store credit is added to your account.
 
• The credit note issued, will be valid for 1 year from the date of issuance. Customers can book the same or higher value product through the credit note.